How is my order sent?
An Post deliver our parcels to the Republic of Ireland, Europe and the rest of the world. You can choose An Post priority parcel which means you'll get a tracking number and next day delivery in Ireland. 3 days to Europe and 5 days to the US and Australia. Delivery times are between 9am - 5pm or whenever your postman decides to get out of bed. Here's a link to the express post service: SPEEDY SHIPPING
Has my order posted yet?
You will receive an automated email to the email address you provided when completing checkout. You should expect to receive your order within 3-4 working days of this (Ireland Only). If you do not receive your order within this timeframe please contact us directly so that we can track your order for you.
How long before I receive my order?
Ireland - generally 3-4 working days. UK 4-5 days. Rest of the world 5-7 days. If you require your order by a specific date contact us directly after placing your order online. Email us here: Send Mail
HOW CAN I RETUN AN ITEM?
If you would like to return something send an e-mail to our customer service team at:
making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Please note, refunds and exchanges are only issued for unused or faulty items returned to us within 28 days and we’re unable to issue any request if you have not emailed us first.
Once we have received your email, we will then contact you with our returns address and further instructions.
RETURNS AND REFUNDS POLICY
Returned items must be unused (this includes being washed or worn) and be in the original packaging with labels intact. The cost of returning an item to us is your responsibility. If a parcel is lost we can only refund items sent via recorded delivery. We will only refund the original shipping charge if the return is made within 7 days of you receiving the order.
If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Once we have received a returned item please allow 7-10 working days for us to process your exchange.
We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.
In cases where the desired item for exchange is not available we will notify you and issue you a refund unless you request another item of the same value.
If you have received an item in error, we will replace this item once we have received the wrong item back with us. We will require you to return the item to us which we will reimburse you for once we have received it back (a copy of the postage receipt must be sent with your return or scanned and sent via e-mail to our customer service team).
WHY HAS MY CARD BEEN DECLINED?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.
HOW SECURE IS YOUR WEBSITE?
We do not store any payment information, and all the channels we use to process payments are completely secure.